Fix typos and improve readability
Signed-off-by: Michal Konečný <mkonecny@redhat.com>
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4 changed files with 22 additions and 14 deletions
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@ -10,21 +10,21 @@ do the work you are asking us to do.
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0. Is your issue/problem related to security of an application or service we run?
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-> send email to infra-security@fedoraproject.org
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1. Is your issue/problem urgent? (A important service is down, you need a change asap)
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1. Is your issue/problem urgent? (An important service is down, you need a change asap)
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or IS your issue/problem such that you cannot file a ticket (authentication, no account, ticketing system down)
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-> on irc /join #fedora-admin and say '.oncall' and explain the issue to the oncall person.
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-> on irc /join #fedora-admin and say _.oncall_ and explain the issue to the oncall person.
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-> If no answer or the oncall person asks you to: go to next step.
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2. File a ticket in https://pagure.io/fedora-infrastructure/issues/ with as much information
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as you think will be needed to handle your issue. This initial ticket will be made in the
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'Needs review' state. Please note if there is a deadline or this issue blocks you.
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_Needs review_ state. Please note if there is a deadline or this issue blocks you.
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-> your ticket will be reviewed within 48 hours. (usually sooner)
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-> There is no need to ping team members or notify us about the newly filed ticket.
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3. your ticket will be triaged by a team member and moved to a new state:
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-> If it's moved to 'Waiting on asignee' it's waiting for a team member to start work on it.
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-> If it's moved to 'Waiting on reporter' it means that you need to answer questions posed in the ticket before it can be worked on.
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-> If the ticket is closed with 'initiative', See xref:initiatives.adoc[New Initiative Workflow]
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-> If it's moved to _Waiting on asignee_ it's waiting for a team member to start work on it.
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-> If it's moved to _Waiting on reporter_ it means that you need to answer questions posed in the ticket before it can be worked on.
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-> If the ticket is closed with _initiative_, See xref:initiatives.adoc[New Initiative Workflow]
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-> If the ticket is otherwise closed, it will be with a explaination from a team member.
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4. If you have an update to your issue/task or want to know when it might be worked on:
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@ -40,7 +40,7 @@ as you think will be needed to handle your issue. This initial ticket will be ma
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== The oncall role in our team
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Weekly a team member will be designated “oncall”. You can find this
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person on IRC by using '.oncall' in any of our various IRC channels.
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person on IRC by using _.oncall_ in any of our various IRC channels.
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When available, this person:
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1. Accepts urgent work items for the team, for example a important
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@ -81,7 +81,7 @@ simply file and forget your ticket.
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Your ticket may take a while to process, depending on the work
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that the team has and how important we think it is. If your ticket
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is blocking you, make sure you note that in the ticket but keep in
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is blocking you, make sure you note that in the ticket, but keep in
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mind that we may be working on tickets that are blocking more people.
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@ -25,9 +25,9 @@ image::our_missions.jpg[Our Mission,500,500]
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One of the key challenges this team faces is balancing these three axes.
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For this reason, we worked on the following Mission Statement.
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== Our responsabilities
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== Our responsibilities
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Our responsabilities are scoped in our mission statement:
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Our responsibilities are scoped in our mission statement:
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=== Our Mission Statement
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@ -31,8 +31,8 @@ for you to use to write down your requirement document.
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This document is divided into two parts, the first part is yours to fill.
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It is basically the what and why of your request:
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* What do you want the CPE team to work on
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* Why do you think it is worth for the CPE team to work on it
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* What do you want the CPE team to work on?
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* Why do you think it is worth for the CPE team to work on it?
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The second part will be filled out later by you and the CPE team once your
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proposal has been accepted based on its subject and the specified reason.
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@ -63,7 +63,7 @@ If your initiative doesn’t fit in the purview of the CPE team, it does not mea
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your challenge is not worth pursuing but that the CPE team has limited
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resources and needs to be careful on how they are spent.
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Every two weeks, the CPE will meet to go over the proposed initiatives. At this
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Every two weeks, the CPE team will meet to go over the proposed initiatives. At this
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point, the CPE team will decide if it accepts your initiative or, if necessary,
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appoint someone who will work with you to polish this document, improve the
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user-story, and discuss with you what is in scope and what isn’t.
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@ -115,7 +115,15 @@ items rely on services in their own circle or a circle below them.
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with no planned or unplanned outages. This is a combination of high
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availability and continuous operations.
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* **Level of availability**: | Percentage | Max outage time per day | | 90% | 144.0 minutes | | 95% | 72.0 minutes | | 99% | 14.4 minutes | | 99.9% | 1.4 minutes |
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* **Level of availability**:
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[options="header"]
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|======================================
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|Percentage | Max outage time per day |
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| 90% | 144.0 minutes |
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| 95% | 72.0 minutes |
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| 99% | 14.4 minutes |
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| 99.9% | 1.4 minutes |
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|======================================
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* **Commited Hours of Availability**: Hours that an organization will have
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staff available to help deal with issues with systems, services, and
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