vmhost-x86-copr01/02 network card issues #13083

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opened 2026-01-26 17:38:30 +00:00 by kevin · 4 comments
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Description of request

We moved these two machines from rdu2-cc (where they were using onboard 1gb nics) to rdu3 (where we want to use 10G nics)

However, the network cards don't seem to work.
We did move a known working card into each one and that card worked fine, so it seems to be a problem with these cards.

We need to engage warentee support and try and get the cards fixed or replaced.

### Description of request We moved these two machines from rdu2-cc (where they were using onboard 1gb nics) to rdu3 (where we want to use 10G nics) However, the network cards don't seem to work. We did move a known working card into each one and that card worked fine, so it seems to be a problem with these cards. We need to engage warentee support and try and get the cards fixed or replaced.
james self-assigned this 2026-01-26 20:16:03 +00:00
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Owner

I filed a support ticket on this (these are covered under a 3rd party extended warentee). Will see what becomes of it.

I filed a support ticket on this (these are covered under a 3rd party extended warentee). Will see what becomes of it.
Author
Owner

Replacement cards have already arrived at the datacenter. Filed internal ticket to get them swapped in.

Replacement cards have already arrived at the datacenter. Filed internal ticket to get them swapped in.
Author
Owner

01 is up with a new card.

02 has a new card but no link. I filed a networking ticket to sort out the switch config for it.

01 is up with a new card. 02 has a new card but no link. I filed a networking ticket to sort out the switch config for it.
Author
Owner

ok, got 02 working and ansiblized. :)

Both should be up and ready for use!

CC: @praiskup

ok, got 02 working and ansiblized. :) Both should be up and ready for use! CC: @praiskup
kevin closed this issue 2026-01-31 04:47:46 +00:00
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infra/tickets#13083
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